GENERAL

What kind of hotel is the Zur Heidschnucke?

As a charming hotel in the Lüneburger Heide , the family-run 4-star Hotel Zur Heidschnucke offers a perfect combination of tradition and comfort. Enjoy the relaxed atmosphere in our cozy rooms, relax in our exclusive wellness area and let yourself be pampered by the regional cuisine in our restaurant. Our personal
service will make your stay - whether for a short break, a romantic weekend, a celebration or a conference - an unforgettable experience.

Is WLAN available free of charge?

Of course, free Wi-Fi is available in all areas of our hotel in the Lüneburger Heide - including all rooms, conference rooms and the restaurant.

Are pets allowed?

Yes, your pets are welcome in selected rooms. The charge is € 15 per night and pet. Please let us know when you make your booking.

Is there a reception desk around the clock?

Our reception is open daily from 6:00 to 23:00. Late arrivals are of course possible by prior arrangement.

Is the hotel barrier-free?

Our house is partially barrier-free and has an elevator. Should you require a
room, please let us know at the time of booking.

ARRIVAL & PARKING

When is check-in and check-out?

- Check-in: from 15:00
- Check-out: until 11:00 am
Earlier check-in or later check-out is possible subject to availability and for a small
a small surcharge.

Are there parking spaces?

As a comfortable hotel in the Lüneburger Heide , we offer you up to 200 free parking spaces directly at the hotel - also suitable for coaches. A reservation is not necessary.

How do I travel by public transportation?

The nearest train station is in Buchholz in der Nordheide. From there you can reach our hotel in about 15 minutes by cab or use the direct bus connection to the bus stop "Zum Auetal", which is located directly in front of our hotel entrance.

ROOMS & SUITES

What room categories are available?

Our hotel in the Lüneburger Heide offers different room categories for different requirements and needs:
- Comfortable double rooms
- Double room with private balcony
- High-quality comfort double room
- Comfort double room with balcony
- Spacious family rooms (for up to 4 people)
- Elegant Junior Suite
- Luxurious suite
- Two independent vacation homes with private terrace
All rooms are stylishly furnished and equipped with WLAN, flat-screen TV, desk and a private bathroom with shower or bathtub.
bathroom with shower or bathtub. The vacation homes are particularly suitable for families or longer stays.
You can find detailed information in our room overview

How can I book a room?

- Conveniently online via our booking system (bed and breakfast): Book now
- By telephone on 04183 9760
- Via our contact form

Are there family rooms or extra beds?

Yes, we provide baby cribs free of charge for our younger guests. Extra beds can be provided for an additional charge. Please let us know your request, ideally before your arrival, so that we can prepare everything for you.

Are the rooms air-conditioned?

No, the rooms are not air-conditioned. However, all rooms have windows that can be opened to provide pleasant ventilation.

BREAKFAST & RESTAURANT

When is breakfast served?

Our extensive breakfast buffet is available daily from 07:00 to 10:00 and is included in the price of all bookings as standard.
If you do not wish to have breakfast, please let us know in advance - we will adjust your booking accordingly.

Can external guests also have breakfast?

Yes, with pleasure. The price is €12.90 per person, including all drinks at the buffet (coffee, tea, juices and water).
Drop by, make a reservation by phone on 04183 9760 or conveniently via our
contact form.

Can I also eat in the restaurant as an external guest?

Yes, our restaurant is not only open to hotel guests, but also to external visitors.
Whether breakfast, brunch, lunch or dinner - we welcome you warmly. You can find an overview of our current culinary offers on our page about the restaurant. The current menu is available online at any time at menu.

What are the opening hours of the restaurant?

Our day starts with a rich breakfast buffet, which is available for you daily from 7:00 to 10:00. The hot kitchen is open from 12:00 to 21:00. During this time we serve à la carte dishes throughout the day. Reservations are recommended, especially at weekends.

Do I need a table reservation for the restaurant?

To ensure that everything runs smoothly, we recommend making a reservation, especially for groups and at weekends. Please call 04183 9760 or use our contact form to make a reservation.

Is there a vegan breakfast?

Yes, we offer a specially prepared vegan breakfast on request. Please let us know at least two days before your arrival so that we can prepare everything for you.

WELLNESS & SPA

What does the wellness area include?

As a first-class hotel in the Lüneburger Heide , we offer you:
- An inviting indoor pool
- A Finnish sauna and bio-sauna
- A relaxing relaxation area
- Hamam massage (by appointment)

What are the opening hours?

- Pool: daily from 7:00 - 22:00
- Finnish sauna: daily from 15:00 - 22:00
- Bio sauna: daily from 10:00-22:00

Is the wellness area also accessible to external guests?

Yes, our wellness area is also open to external guests. The use of the sauna and
swimming pool includes the following prices:
- Adults: € 17.90
- Children up to 12 years: 8,00 €
- Monday is sauna day: €13.90 for adults, €6.00 for children
- Monthly pass: € 69.00

Is access free of charge for hotel guests?

Yes, use of the entire wellness area is of course included for our hotel guests.

Are there massage offers in the hotel?

Yes, we offer various hammam and massage treatments that can be used by both our hotel guests and external guests. The treatments are only available by prior appointment.
You can find an overview of our current offers under Wellness offers. To make an appointment, please contact us by telephone on 04183 9760 or by e-mail at info@zur-heidschnucke.de

Can I borrow a bathrobe or sauna towel?

We are happy to provide you with rental linen for your comfortable stay. There is a one-time rental fee per stay:
- Bathrobe: € 4.90
- Rental linen set (1 bathrobe + 2 sauna towels): € 10.00
- Slippers: 2,90 € (for hygienic reasons only for purchase)

CONFERENCES & EVENTS

Are there rooms for conferences or seminars?

Yes, as a charming hotel in the Lüneburger Heide , we offer flexible conference rooms in various sizes - for small meetings, medium-sized seminars or large events with up to
200 people. All rooms are equipped with modern facilities and are individually prepared according to your requirements.
Further information and packages can be found here.

What technology is available?

Our conference rooms are equipped with modern standard technology. Additional equipment can be booked on request. Included as standard: 1 projector, 1 screen, 1 flipchart, 1 pin board, 1 headset or microphone, free WiFi and access to 200 free parking spaces.
Additional equipment (optionally bookable): Presenter's case, additional pinboards, additional flipcharts, additional headset, additional microphone.

What do conferences cost?

Our attractive conference packages start from €54 per person and can be flexibly adapted to your individual requirements.
Exemplary packages:
- Business package: room hire, standard technology, a coffee break, lunch
- All-round conference: Room rental, standard technology, two coffee breaks, lunch and dinner
dinner
We would also be happy to put together an individual offer for you - perfectly tailored to your group size, event duration and catering requirements.
To the conference offers

Can I organize private parties or weddings?

Yes, in our hotel in the Lüneburger Heide you can organize both private celebrations and dream weddings individually.
Our light-flooded atrium offers the ideal setting for larger parties - with space for up to 200 people.
For smaller occasions such as birthdays, christenings or anniversaries, our cozy winter garden is particularly suitable, offering space for up to 50 people. Whether menu, buffet, decoration or overnight stay - we will be happy to advise you and create a tailor-made overall package.
More information about celebrations & weddings

What supporting programs or events can be booked for conferences and events?

In addition to the actual conference, we offer numerous opportunities to enrich your stay at our hotel in the Lüneburger Heide with a suitable supporting program or to strengthen team cohesion. The use of our mini golf course is already included in the conference packages. In addition, you can book various activities individually - for example a sociable
barbecue evening (with or without a chef), an exclusive gin tasting with selected varieties, an exciting canoe tour or a guided bike tour through the picturesque Lüneburger Heide. Sporting team events such as a volleyball tournament, an outdoor game of boules, badminton, an entertaining billiards evening
an entertaining evening of billiards or a classic game of "Boßel" with a handcart are also possible. We will be happy to put together a suitable program for your group.

RECREATIONAL OPPORTUNITIES

What can I do in the area?

As a centrally located hotel in the Lüneburger Heide , we offer you numerous
leisure activities:
- Hiking, cycling, barefoot park, Lüneburger Heideath Wildlife Park
- Heide Park Soltau, climbing forest
- Hamburg can be reached in just 35 minutes
Leisure tips at a glance

Is there a bike rental service?

Yes, directly at our hotel. Explore the enchanting Lüneburger Heide by bike (25
€/day) or e-bike (35 €/day). Well-developed cycle paths, extensive heathland and highlights such as the Wilseder Berg or the Pietzmoor start right on our doorstep.
Book at reception, by telephone on 04183 9760 or by e-mail to info@zur-heidschnucke.de.

BOOKING & CANCELLATION CONDITIONS

How can I book?

- Convenient online booking for rooms: Go to direct booking
- Arrangements or special requests please call or use the contact form

What are the cancellation conditions?

- Single overnight stay: free of charge until 18:00 on the day of arrival, thereafter 100% charge
- Multiple overnight stays/arrangements: Free of charge up to 7 days before arrival, thereafter 100%.
- Group bookings (4 rooms or more): - Up to 8 weeks in advance: free of charge - Up to 4 weeks
Up to 8 days before arrival: 75
- Events: - Up to 8 weeks in advance: free of charge - Up to 3 weeks in advance: 25 % of total turnover
Up to 1 week in advance: 50 % - Within 6 days or in case of no-show: 100
no-show: 100 %
Important: Cancellations must be made in writing and confirmed in writing by our hotel.
be confirmed in writing by our hotel.