GTC

General Terms and Conditions (valid from October 2024)

1. services and prices
-The prices quoted are final prices per room or person and include all taxes and charges, unless otherwise stated in the price list.
- Special agreements that extend the scope of services must be confirmed in writing by the hotel in order to be legally binding.
- Prices may vary and are binding at the time of booking. A subsequent adjustment based on offer prices is excluded.

2 Booking and payment
- A legally binding contract is concluded when the guest makes a booking. The applicant is liable for all participants named in the booking.
- Payment is usually made on site, unless otherwise agreed. For larger group bookings or events, a deposit of 50% of the total price is required.
- The hotel reserves the right to cancel bookings in the event of insufficient creditworthiness of the guest or to demand advance payments.

3 Cancellation conditions
- Single overnight stay: Cancellation free of charge is possible until 18:00 on the day of arrival. After that the full price will be charged.
- Multiple nights and arrangements: Cancellation free of charge is possible up to 7 days before arrival. After that the full price will be charged.
- Group bookings (4 rooms or more):
- Up to 8 weeks prior to arrival: free of charge.
- Up to 4 weeks before arrival: 50% of the room price.
- Up to 8 days before arrival: 75% of the room price.
- Events:
- Up to 8 weeks prior to the event: free of charge.
- Up to 3 weeks before the event: 25% of the expected total turnover.
- Up to 1 week before the event: 50% of the expected total turnover.
- Within 6 days or in case of no-show: 100% of the expected total turnover.
- Cancellations must be made in writing and confirmed in writing by the hotel in order to be valid.

4. number of participants for group bookings and events
- The guest/organizer is obliged to inform the hotel of the final number of participants at least 48 hours before the start of the event.
- A reduction in the number of participants of more than 10% after this deadline may result in an additional charge.

5 Liability
- The hotel is only liable for damages caused intentionally or through gross negligence. For other damages, the hotel is liable up to a maximum of three times the travel price, unless the damages are based on a breach of essential contractual obligations.
- The guest is obliged to cooperate immediately in the event of service disruptions and to inform the hotel thereof. Later complaints cannot be considered.
- The guest is responsible for his/her personal belongings. The hotel accepts no liability for loss or damage unless caused by gross negligence or intent on the part of the hotel.

6 Limitation of claims
- Claims against the hotel must be asserted in writing within one month of the contractually agreed end of the service. The limitation period is 6 months from the contractual end of the service.

7. final provisions
- Amendments or additions to the contract, the acceptance of the application or these terms and conditions must be made in writing. Unilateral amendments or additions by the guest are invalid.
- The exclusive place of jurisdiction is the competent court of the accommodation provider in Lüneburg.
- We recommend that you take out travel cancellation insurance to avoid possible cancellation costs.